Is my browser supported?

We test with Internet Explorer 6 and 7 and Firefox 3.0 with javascript enabled. We suggest you use one of these. We can't guarantee your user experience when you use web browsers other than these. In the future we may change the browsers we support and you may find yourself using a browser that is not supported.

What is the minimum screen size I need?

The minimum screen resolution for Incite Keystone is 1024x768. The application does not support screen resolutions that are lower than 1024x768.

What other software does my computer need?

Silverlight 2 and the Microsoft SQL Server 2008 Reporting Services Report Builder 2.0 if you want to create custom reports.

How does the 30-day free trial work?

If you cancel your project within the 30 day free trial period you won't be charged at all. If you continue past the 30 days and and then cancel you will be charged for your first month of usage.

How is my project charged?

All prices are listed in Australian Dollars and pricing for projects outside of Australia may vary slightly. Send an email to sales@incite.com for local pricing. Your project will be invoiced on or about the 11th of each month. After your 30 day trial period you will start incurring your calculated monthly fee and be invoiced on or around the 11th of the month. All prices listed are exclusive of GST.

How are usage fees calculated?

All fees are calculated by the 'high water mark principle', which equates to the peak number of registered users, storage consumed (by messages, forms and files) plus any fax or sms charges incurred in a given month.

How do I qualify for Enterprise Pricing?

Due to the size of Enterprise licensing agreements Enterprise customers receive negotiated agreements and other benefits. If you have more than 6500 users across your projects call Sales on 1300 366 294 or email sales@incite.com.

What is GST?

For Australian customers Incite will be required to charge and additional 10% Goods and Services Tax (GST).

What happens at the end of my project?

When your project ends you can cancel your project, leave your project online (Online Archive) at a reduced fee or request an Incite Archive (offline archive). If you choose to cancel your project Incite reserves the right to remove your data within 30 days.

Customer Quotes

“The primary benefit from our point of view is that construction engineers can look at the design documents with the confidence that they’re going to see the latest version of any drawing. They then relate that to a construction lot on the project. The construction lot can then be used as the reference point for a Request For Information (RFI), and it all links. By being able to link all that together, we can prove a flow and can then quite easily upload all the documentation for that Lot to prove compliance and everything’s tracked within the system.”

Scott Frazer, Systems Manager, Perth to Bunbury Highway

“In a way, we’ve passed a lot of the risk off to Incite in that we don’t have the responsibility of running the platform ourselves or storing the project information on our own servers within the University. Incite has been an invaluable performance management tool for our 2010 Campus and I’d hate to think where we’d be without it.”

Gerard Gabriel, the then Facilities Information Manager, Sydney University

“I’ve found Incite a great tool to use as I can access our documents from anywhere, as well as track the progress of a document from a Business Unit through to our client. The automated emails for document changes are also very useful and an easy way to keep everyone updated on the progression of a document. One of the best things is how flexible the system is in accommodating our needs from a document controller perspective.”

Adele Chalker, Document Controller, Veolia Water

“Incite provides us with improved usability, faster setup times and reduced support costs. I’m optimistic that taking the time to design Incite for use on building projects will enable us to maximise the value we get from it.”

Mark Shepherd-Smith, (former) Business Improvement Manager, Thiess

“The tool will be customised to ensure the full suite of performance reports required to optimise project outcomes and mitigate project risk will become a strong focus. The scope of reporting provides a level of risk management to project management practitioners not previously experienced.”

Adam Pollack, (former) Program Director, C2010 (Sydney University), Capital Insight Pty Ltd.